November 25, 2020
by Carla Hay
Directed by Sian-Pierre Regis
Culture Representation: Taking place in the United States and the United Kingdom, the documentary “Duty Free” features a predominantly white group of people (with some African Americans) discussing the life of British immigrant Rebecca Danigelis, a longtime hotel employee in the United States who found herself laid-off and looking for work at the age of 75.
Culture Clash: During this tumultuous life transition, Danigelis experienced age discrimination in her job search, and she decided to have a reunion with her estranged adult daughter, who was raised by Danigelis’ older sister in England.
Culture Audience: “Duty Free” will appeal primarily to people who are interested in emotionally riveting stories about family, aging and senior citizens who want to be in the work force.
For millions of people, retirement in the usual age range (65 and older) isn’t really an option because they don’t have enough money to retire. It’s an issue that’s not often discussed in mainstream media when there are news reports about the unemployed. But the documentary “Duty Free,” which was filmed over three years, takes a very personal look at the story of Rebecca Danigelis, a senior citizen who was abruptly laid off from her job as a housekeeping supervisor at a Boston hotel in 2016, when she was 75 years old. Dangelis is originally from Liverpool England, and she immigrated to the U.S. in the 1960s. All three of her children were born in the United States.
Danigelis’ youngest child, Sian-Pierre Regis (who is an entertainment journalist by profession), decided to chronicle the experience of his mother’s unemployment, and it ended up becoming this documentary, which is Regis’ feature-film debut as a director. “Duty Free,” which had its world premiere at DOC NYC in 2020, was largely funded through a Kickstarter campaign. And the result is a very memorable documentary that manages to be intimate yet relatable. This mother and son have a very close relationship, which shines through in a natural and charming way throughout the entire film.
It’s clear from the documentary’s opening scenes that Regis was in the habit of video recording his mother before the footage ended up in this movie. Danigelis is shown on the job at Hotel 140 in Boston, where she worked for 40 years, with the footage showing her explaining the ins and outs of her position as supervisor of the housekeeping staff. Danigelis comments as she gives a tour of her hotel duties: “Housekeeping is the heart of the hotel. It’s a hard job but it’s a very rewarding job because you take things that look like nothing and make them look great.”
Her exact salary isn’t mentioned in the documentary, but she says that she had a relatively low income where she couldn’t earn enough to save for retirement. Regis mentions in the film that his mother spent most of her savings to pay for his college education at Colgate University, where he graduated in 2006. (It’s implied that she did not have a 401K retirement plan with her employer.) Danigelis got to live rent-free at the hotel, on the condition that she would be on call, 24 hours a day, seven days a week. That all-consuming work schedule left her very little time to do a lot of things that many working people can do, such as travel a lot or have a weekends free for leisure time.
So why did Danigelis stay in this dead-end job? She explains that working at the hotel was more than a job. She says that her fellow employees and subordinates (who clearly respected her) were like a second family to her. However, the documentary shows that people in the hotel’s management (who are not interviewed in the film) began to show signs that they wanted to force Danigelis out of the job, probably because of her age.
According to Danigelis, after 40 years of having a spotless record on the job, she began to get written up for “insubordination,” which she says was an unfounded accusation. There were other signs that she was being edged out of the job, such as some of her responsibilities were being taken away and she was excluded from certain decisions that were part of her job requirements. The documentary shows, through phone conversations that Danigelis had with her son Sian-Pierre, that she was feeling increasingly frustrated, worried and sad over what she says were management’s obvious attempts to try to get her to quit.
She refused to quit, but feared that she would end up getting fired. And that’s exactly what happened, when one day she was told that her position had been eliminated. The hotel management gave her just two weeks of severance pay, and she was told that she would have one year to find another place to live.
Adding to the stress and financial pressure of her situation, Danigelis is also the caregiver of her schizophrenic son Gabriel, who is Sian-Pierre’s older brother. Gabriel did not participate in the documentary, but he is shown briefly from the back, in one scene in the home where he’s using a desktop computer. Sian-Pierre mentions at the beginning of the documentary that his mother sacrificed a lot to give him and Gabriel a good life. And when so, when it was time for his mother to get financial support from him, he didn’t hesitate to help her.
Sian-Pierre is also his mother’s main emotional support, so he spent a lot of time commuting from his home in New York City to Boston, in order to help his mother get her life back on track. He says in a voiceover in the documentary, “At 32, with no savings myself, I had to figure out how to keep us afloat.” That mean that Sian-Pierre (who’s worked as a on-air contributor/producer for MTV, BET and CNN) had to put some of his career on hold while he spent time in Boston.
Danigelis’ job loss was devastating, of course. She describes how she felt about being laid off: “I felt tossed away … Not only did I lose a job, I lost a family.” The documentary includes footage of Sian-Pierre helping his mother try to get back into the job market, by having her sign up for LinkedIn for the first time, looking for jobs online, and helping her craft her updated résumé. But the best parts of the film aren’t about her job search. (Not surprisingly, she experienced a lot of age discrimination while looking for a new job.)
The best parts of “Duty Free” are when Danigelis, with Sian-Pierre’s help, discovers new things about herself. Sian-Pierre mentions that his mother’s job loss and the extra time that he spent with her caused him to find out more about who his mother is as a person. The documentary shows this emotional journey in a very impactful way. Although the movie is about Danigelis, it’s is also about Sian-Pierre, since he gives voiceover narration with his perspective.
Sian-Pierre (who comes across as a very optimistic person) had the idea for his mother to use her unexpected free time to do things that she always wanted to do but never had the time to do before she lost her job. He doesn’t really call it a “bucket list,” but more like a “life list.” The documentary shows him accompanying his mother on all of her “life list” excursions.
Her list is a range of activities that include trying new things for the first time, such as joining Instagram, taking a hip-hop dance class, milking a cow, and skydiving. Also on the list was a nostalgia trip to Detroit, the city where she first settled when she moved to the United States. She discovered during her Detroit visit that the city has changed a lot since when she lived there.
The movie packs the most soul-stirring punch when she and Sian-Pierre go to England to do some family-related things on her “life list.” They include visiting her older sister Elsie’s grave, reuniting with her estranged adult daughter Joanne, and baking a cake with Joanne’s daughter Layla. This trip opens up some emotional wounds that might or might not be healed by the end of the film.
The way that “Duty Free” is edited, Danigelis explains her personal history toward the middle of the film, around the time that she and Sian-Pierre are shown going to England. When she came to America in her 20s, she was a bright-eyed and enthusiastic hospitality worker whose job was to promote tourism in Great Britain. She ended up falling for and marrying an American man. She became a permanent U.S. resident and they settled down in Detroit, where they had a daughter named Joanne.
According to Danigelis, the marriage fell apart because her businessman husband worked a lot and they became distant from each other. After the divorce, Danigelis found out that she had breast cancer. Fearing that she would die and knowing that her ex-husband did not want to take custody of Joanne, Danigelis sent Joanne (who was about 4 or 5 years old at the time) to live with Danigelis’ older sister Elsie in England. Danigelis recovered from the breast cancer, but decided to let Joanne stay in England because she thought that her daughter seemed happy there, and Joanne was living a life that Danigelis could not afford.
Years later, in the 1980s, Danigelis met and fell in love with the man who became the father of Gabriel and Sian-Pierre. She thought they would eventually get married, but they didn’t, because of a big secret that he was keeping from her. While she was pregnant with Sian-Pierre, she found out that her lover was already married and had another family with his wife.
Danigelis’ relationship with this man ended, and she apparently cut off all contact with him, because it’s clear that he was not involved in raising Gabriel and Sian-Pierre. It’s not even mentioned in the movie if he’s dead or alive. In the documentary, Danigelis remembers experiencing racism because her sons are biracial (their father is black) and how she would always proudly stand up for herself and her children when they experienced bigotry.
Does she get to do all the things on her “life list”? And how did achieving any of these goals affect her or her family? The documentary answers those questions in ways that will no doubt make some viewers shed some tears but also feel a lot of the joy that’s in the film.
There are some important lessons that Danigelis learns that can be beneficial to anyone who goes through similar situations or has a family member who does. She finds out that the job she poured her heart and soul into for decades actually prevented her from experiencing many other things she should have experienced in life, such as spending more time with her family. Danigelis couldn’t even go to England for her beloved sister Elsie’s funeral because she couldn’t take time off from work.
It’s a cautionary tale to not let a job take up your life so much that it causes you to lose touch with the people who are most important to you who aren’t co-workers. Danigelis’ story also speaks to a larger issue of how the job market should have better treatment of senior citizens who still want to work or need to work. It’s an issue that will become even more prevalent in society, as today’s young people are expected to live longer than previous generations did, but are less likely to have enough money to retire when they reach retirement age.
One of the harsh realities that Danigelis experiences in her job search is that her years of experience don’t count for much when she’s discriminated against because she looks her age. Even though she makes the mistake of putting the year that she graduated from high school on her résumé (and no one bothers to tell her that’s a big mistake), it still doesn’t erase the problem of age discrimination that she faces when she shows up for an interview or a job fair, and her physical appearance gives away her age.
The documentary does not show any employers blatantly discriminating against her during her job search, but it’s clear from Danigelis getting constantly rejected for jobs, or not getting any response at all when she applies, that her age has a lot to do with her difficulty in finding a new job. It’s implied that employers wrongly assume that because of her age, she’s not physically fit or will have health problems that will affect her job performance. And because she still wants to work in the hospitality industry in hotel jobs that require physical labor and standing a lot, it’s easy to see why some places would be reluctant to hire her.
Through it all, Sian-Pierre is there to lift his mother’s spirits and help her do things that might be out of her comfort zone but end up making her have more appreciation for herself and her life. It’s not all smooth sailing, because Danigelis understandably has moments where she feels defeated and depressed. But “Duty Free” is truly an example of how family members can pull together in a crisis and come out stronger than before. And the movie also sounds an alarm to not undervalue or neglect senior citizens, many of whom might not be as lucky as Danigelis is to have family members who care about them.